Frequently Asked Questions
How does this work?
We make it simple for you. All you need to do is search on our home page and find your smart phone or tablet (“device”) model. Then, using the copyrighted eVALUator page, tell us how your device looks and operates. Right on the spot, we’ll provide you a 30 day guaranteed price. Then we’ll send you a postage-paid mailer; place your phone in, drop it in the mail (or in some cases call FedEx). Next thing you know, you’ll have cash in hand. It’s so easy.
So if you receive my phone and value it lower than I did, what happens?
If we value it more than $10 or 10% (whichever is greater) lower than you did, we’ll give you the choice to accept our lower offer or have us ship it back to you. This is our Peace of Mind price guarantee. So, let’s say we inform you that we’ll pay you $100 for your device on the eVALUator. We receive it and find a flaw you overlooked and value your device at $75, for example. We’ll email you letting you know this. In the email, we’ll also inform you that you have the Peace of Mind guarantee. You’ll have three days to let us know if we should send it back to you – we pay the postage. If we don’t hear from you after three days, we’ll process the device at the lower rate and pay you.
What happens to my phone once I send it to Wireless Redemption?
We put it through a few tests to make sure it looks and functions as you said. Specifically, we ask the following questions: can it turn on, does the LCD (screen) have any cracks and does it work, can it connect to a phone network, is the charging port working, do the speaker and the microphone work, are there any signs of water damage and how is the general body condition. We also check to see if the wifi, Bluetooth functions work.
If the phone was used on Verizon, Sprint, US Cellular or other “CDMA” wireless carriers, we also check that the phone is not stolen and that the account last associated with the phone has no balance remaining. Phones that use a SIM card do not get checked for these issues.
Once I send my device in, when will I hear from Wireless Redemption?
The day we receive and process your phone you will receive an email from us. Check your junk folder if you haven’t heard from us. In that email, we’ll let you know the date we received your phone and if our value of your phone was any different than what you evaluated it for. We’ll also let you know approximately what day you should expect payment by.
The second time we will contact you is when we pay you.
When I eVALUate my phone, how do I know if I'm judging my phone the same way you will?
If you go to the page where we ask you to eVALUate your phone, you’ll see a question mark next to each of the phone descriptions for the cosmetic and working conditions. Just hover your mouse over these and you’ll see definitions and examples of conditions. You’ll have a very good idea how we’ll eVALUate your phone if you follow these easy to understand guides. Not only that, but we train our technicians to err on your side when there’s a judgment call. We know how we like to be treated as customers.
What happens if I send the phone after the guarantee date?
We will pay you the current price for that phone/device model as of the date we receive the phone. You can check here to see what the current value is before sending in. Electronics’ values usually drop steadily over time, but at times that drop can be more dramatic.
What is the most common overlooked flaw?
Water damage on iPhones that are still otherwise functioning. Most smart phones have a water damage indicator in the battery cavity that is white and it turns red if exposed to water. Pop the battery out and you can see it. But the iPhone doesn’t have an easy to access battery cavity. It has four indicators, two of which cannot be seen unless you crack open the phone and the other two are accessible but difficult to see (in the speaker jack and in the charging port). Because the two external iPhone indicators are more vulnerable to water/moisture, these two can indicate a water damage that is slight but real. And while some iPhones that show a valid water indication may still function, they drop in value because others who might buy the phone will pay less because of that positive indicator.
In the case of a non-functioning water damaged phone, we can only pay 10% - 20% of the full value. However, for a functioning water damaged phone, we pay 50% - 60% of the full value. Usually this only applies to iPhones because of the external indicators (which most other phones don’t have).
What if my package is lost or damaged in transit to you?
We cannot be held responsible for any lost or damaged devices during delivery to us. However, this hasn’t been an issue for us. The package we provide is padded so it’s very secure. We’ve had tens of thousands returned and no reported losses in the mail. If it would make you feel more comfortable, you can always request a tracking feature from the US Postal Service for a small charge.
How long does this entire process normally take?
From the day you ship the device, it takes about 22 days to have cash in your hand. That assumes 4 days for shipping the device to us, 14 days of processing and 4 days for sending your check to you. Obviously, those last 4 days are eliminated if you choose the PayPal payment option as that occurs on the same day. The 10 business days we allow to process and test your device equate to 14 calendar days. If our volume of business is slower, we can process your device in less than 10 days.
We’re a business with many devices. Will you work with us?
Certainly. If you’d like, use our B2B page to get some idea of the value your devices have; we’ll follow up with a phone call. Or if you’d prefer, just fill in your contact info on the B2B page and we’ll call you and walk you through this on the phone.
Pricing is often times improved for businesses/organizations compared to the pricing you see currently on the site, thanks to selling in larger quantities.